Privacy policy

Privacy Policy of Eclipse UV

Last Updated: 12/12/2023

Introduction

This Privacy Policy outlines how Eclipse UV ("we", "us", or "our") manages the personal information of our customers and visitors ("you") in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy applies to information collected through our website eclipseuv.com.au and any related services.

Changes to This Privacy Policy

We may revise this policy to reflect changes in our practices, legal obligations, or other reasons. Updates will be posted on our website with the revised date.

Collection of Personal Information

We collect personal information to provide and improve our services. This includes information you directly provide, as well as data collected automatically (e.g., through cookies).

Types of Collected Information

  • Contact details: Name, address, phone number, email.
  • Order details: Billing and shipping information, payment confirmation.
  • Account details: Username, password, security questions.
  • Shopping data: Items viewed, cart contents, wishlist.
  • Customer support interactions.

Use of Cookies

We use cookies for site functionality, analytics, and user preferences. You can manage cookie settings in your browser, but this may affect your experience with our services.

Third-Party Information

We may receive information from third parties, such as payment processors and analytics providers. This information is handled in accordance with this policy.

Use of Personal Information

We use your information to:

  • Fulfill service requests and orders.
  • Communicate with you about your account and transactions.
  • Provide customer support.
  • Enhance and personalize your experience.
  • Conduct marketing and promotional activities.

Disclosure of Personal Information

We may share your information with:

  • Service providers and partners for operational purposes.
  • Affiliates and in the event of a business transaction.
  • Legal and regulatory authorities when required.

Data Security and Retention

We take reasonable steps to protect your information but cannot guarantee absolute security. We retain your data as long as necessary for our business purposes and legal obligations.

Your Rights

Under Australian law, you have rights to access, correct, or delete your personal information. You can also opt out of certain uses of your data, such as for direct marketing.

International Data Transfers

Your information may be stored or processed outside of Australia. We take steps to ensure adequate protection in line with Australian privacy laws.

Complaints and Contact

If you have concerns about how we handle your data, please contact us at support@eclipseuv.com.au.